We draw our vast experience in call center activities by virtue of providing following different solutions to our clients and are experienced in the following:
The NEXUS advantage
- Specialists in customer care solutions & data
management solutions
- Customized requirement fulfillment capability
- Sharp focus on technological issues
- Specialized services that combine voice & data
communication and data processing
- Dynamic customer support interface
- Cost effective CRM solution
- Team of dedicated, experienced professionals
- A commitment to ‘on time’ quality delivery
- A thorough appraisal of specification and costing
- A constant review, of innovative, cost effective
designs, processes and procedures.
- An assurance of quality
VOICE
- INBOUND SERVICES
- Domestic third party customer support center/helpdesk
- Query handling (Customer/ Technical / Mail Order / Marketing)
- Reservations
- Short term promotional responses
- Dial in polls
- Contests, event registrations
- Product Launches
- Catalog sales
- Sales & Service Support
- OUTBOUND SERVICES
- Outbound traffic for tele-marketing & product launches
- Market survey & Research
- Credit verification
- Collections, Credit & bill chasing
- Relationship & account management
- Lead generations & Follow Ups
- Sales Support
- Database Development
- VAS Upselling.
- Product Marketing
- OUR KEY SERVICE COVERS THE FOLLOWING AREAS
- Personal Contact Services including Direct Customer Contact Programmes, Secondary Salesforce Programmes and Field Audit Services.
- Call Center Solutions including Inbound Call Management, Outbound Telemarketing and Interactive Automated Telecontact Services
- Electronic Marketing Solutions including Database Management, Web Solutions, Sales and Marketing Software and Process Automation.
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