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Contact Centre Solutions
We work with brands in the areas of customer acquisition, usage and retention.
| Industry |
Acquisition |
Usage |
Retention |
| Consumers |
Sales Initiatives including Telesales, Direct and Database Marketing, Secondary Sales, Alternate Channels |
Activation and Usage programmes, Alliances and Consumer Benefits Programmes |
Loyalty Programmes, Anti-switching Programmes |
| Trade |
New Trade Channel Development, Out-of-home Consumption Programmes, Alternate Channels |
Relationship Management Support, Retailer and Dealer Contact Programmes, Retailer Customer Service |
Recognition and Reward Programmes, Retailer Analytics and Tracking |
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OUTBOUND TELE CONTACT
Use our services for Outbound Telecontact Services for one or more of the following:
| Industry |
Prospective |
Current |
| Consumers |
Database Development, Validation and Enhancement, Telesales, Order Confirmation, Seminar and Event Invitations, Lead Generation, Surveys |
Customer Activation, Usage Promotion, Cross Selling, Up Selling, Dormancy Management, Invitation to Meets and Events, CRM Process Support |
| Trade |
Telesourcing of Trade Partners, Database Development and Updation, Special Event Enrollment |
Order Taking, Relationship Management Support, Event Invitation, Surveys, Mystery Shopping, Problem Resolution, Inventory and Supply Chain Management |
| Shareholders |
Share and Bond Issue to Targetted Groups, Surveys |
Share Buy Back Offers, Cross Selling of other services, Surveys, Database Updation |
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Nexus Connexions has wide experience and knowledge of Call Center operations and runs outbound telemarketing units. These can be used by you to reach out to thousands of prospects and customers in a short span of time.
Through its operations in India, Nexus Connexions can provide you with international telemarketing services*.
* Our current operations cater to calls originating from and terminating within India. However, we can make and recieve international calls based on our client investing in leased lines and switching equipment using our human resources and real estate infrastructure in India. |
