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Nexus Connexions
BPO INFRASTRUCTURE
- Current capacity is 300+ seater, expandable
further on short notice
- Industry Standard IT Hardware and Software
deployment
- Industry Standard trained and qualified manpower
- Dynamic customer support interface; focus on
technological issues
- Associate expertise in technical and networking
for smooth sailing
- Technological Redundancy – Hardware, Server and
Power
- 24 x 7 In-house Helpdesk of experienced support
team.
- Constant reviews & skill set benchmarking of
external technology resources.
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LOCATIONSWe have our facilities
at Kolkata, Bhubaneswar, Patna, Ranchi and Guwahati.
TECHNICAL
We have associate backup for technical and networking, call center management with leading professionals and they provide necessary technical expertise for smooth functioning.
TRAINING
Our agents undergo fortnight training before becoming an active customer care agent and also undergo client specific training, imparted by the professionals of the company. |
